Return form



RETURN POLICY

Diamond polewear understands that sometimes love is only one-sided and requires a few things for an easy ‘breakup’ return:

  • Item must be returned within 14 days of the order received.
  • Item must be unworn, unused, and in the same condition received.
  • Item must have all tags, including original packaging materials.

You are responsible for covering return costs. Diamond polewear refunds price of the product excluding shipping costs.

Diamond polewear can not accept returns for used, dirty, torn or damaged items and items returned under these conditions will not be processed. Diamond polewear reserves the right to deny returns if the item(s) does not meet our return policy requirements.

To do a return please follow these steps:

  • FILL IN RETURN FORM. Please check whether the whole form is complete and accurate as we will be unable to process your refund if the information you provided is wrong.
  • SEND IT BACK. Ensure your return is packaged neatly, fully sealed and the returns address is clearly visible. Don’t forget to enclose your fully completed returns form – if you do not include your name and order number then we will be unable to process your refund. Make sure that item meets our return policy requirements.
    Send your package back to us to the following address:
    “Diamond Polewear” Lina Zmitrovič
    Architektu g. 138 – 69, Vilnius, Lithuania. LT-04201
  • VOILÀ, RECEIVE A REFUND. We will send you a full refund (price of the product excluding shipping costs) within 10 working days.