Frequently Asked Questions
About the product
We are a brand creating high-quality handmade designer polewear. Our clothes are designed for pole dancing and pole fitness, but you can also use them for other dance and sport styles, or even wear them as swimwear. You can read more about us on our “About” page.
All items go in sizes from XS to XL. Please refer to our Size Chart. You can check a specific size chart for each item on that item’s page. To see the chart press “Size Guide” button.
If you want to order a custom sized item please contact us by email email@example.com
Yes they do really work, so do your best on a pole. :] For a better grip make sure your body and the pole is warm.
Avoid doing pole drops where grippy parts of polewear meet the pole (such as jade drop, dramaqueen drop, etc.), because of their ability to stick to it, grippy fabric can be damaged while doing a drop.
Yes, you can use a washing machine, just turn on a gentle program, up to 50°C. You will find all information on how to wash your polewear on a card put in a package with your polewear, it doesn’t need any specific care.
Ordering & shipping
Yes, we ship worldwide! Please refer to our “Shipping” page to find out what are the prices and other details.
If the item is in stock, the order is processed within 1–3 days after the payment has been received. If the item is out of stock, individual order is processed for up to 7 days. Shipping takes up to 7 days in the EU and 10–21 days to other countries. For more information please see our Delivery Information.
If you need an express shipping (2 to 5 working days), please contact us by email firstname.lastname@example.org for more information.
If you have not received a dispatch email from us then contact us at email@example.com and we can upgrade your order and sent it all together to avoid paying twice for the delivery.
Once you finish ordering your items and finalise your purchase, you will receive an e-mail with your order’s tracking No. and a link where you can check the shipping status of your order. If the status of your order is on hold in Lithuania, please contact us at firstname.lastname@example.org. If the status of your order is on hold in the territory of another country, please contact that country’s local delivery representative to get more information. If your order is on hold in the Custom’s office, you should receive a notification from that Custom’s office or your local delivery representative.
Return / Exchange
We accept returns for full refund within 14 days from when you received your order. We also will provide one exchange but you must bear the cost of shipping the items back to us and pay shipping costs again for receiving that new order. Read more about our return and exchange policy here.
If this happens we will do our best to ensure that the issue is resolved to your satisfaction as a matter of urgency. Contact us within 7 days of receiving your order at email@example.com with the subject line “FAULTY ITEM”. Please include a picture of the package (with address visible) and a clear picture of the fault, also a note of your name and order number. We will send the replacement item via the same or an alternative faster method of delivery as the original order.
If you have any questions left please contact us at firstname.lastname@example.org